Shipping & Return

Thank you for shopping with us! We are committed to providing you with the best online shopping experience. Below are our shipping and return policies designed to ensure your satisfaction.

Please fill form to return, Please Click Here 

Shipping Policy
1. Shipping Methods:

We offer reliable shipping to ensure your order arrives safely and on time.

- Jeddah: within1-2 working days

- Riyadh: within 2-4 working days

- Dammam: within 2-4 working days

- Other cities: within 2-5 working days

- GCC: within 7 working days

2. Shipping Rates:

- Enjoy free shipping on orders over SAR 500.

- A standard shipping fee of 20 SAR applies to orders in Jeddah

- A standard shipping fee of 23 SAR applies to orders within the

rest of Saudi Arabia.

 - A standard shipping fee of 40 SAR applies to orders within the

GCC.

3. Order Processing:

- All orders are processed within 1-2 business days. You will receive a confirmation email and message with tracking information once

your order has shipped.

4. Order Cancellations:

- Order cancellation can be made before dispatch and will be refunded within 10-14 working days.

5. International Shipping:

- Currently, we only ship within Saudi Arabia. We are exploring international shipping options and hope to serve customers

outside the Kingdom soon.

Return & Refund Policy

1. Return Window:

• You may return your items within (4 days ) from the date of delivery.
• If you wish to return an item, please complete and submit the return request form within 4 days of receiving your delivery.

2. Eligibility for Returns:

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original packaging with all tags attached
• Note: For hygiene reasons, items such as undergarments and swimwear are non-returnable.

3. Return Process:

To initiate a return:

1. Complete the return form included in your package or on our website.
2. Pack the item securely in its original packaging.
3. Attach the return label provided and ship it back to us.

4. Refunds :

• Refunds will be processed to the original payment method within (7-14 business days) after we receive your returned item.
• Exchanges are not offered. Please return the item and place a new order for the desired item.
• "Buy Now, Pay Later" (e.g., Tabby, Tamara): Refunds go back to the original account.
• Electronic payments (e.g., Apple Pay, Visa, Mastercard): Refunded to the card or bank account used.
• Wallet payments: Refunded back to the wallet, valid for two years.
• Discount code items: Non-refundable for cash; issued as store credit.
• Sale items: No returns or refunds.
• Refunds for partial payments will be processed to the respective sources used.

5. Damaged or Incorrect Items:

• Report damaged items within 24 hours with a video and photos for assessment. If approved, replacements will be sent within 6 working days.
• Incorrect items will be returned, inspected, and replaced within 6 working days.

6. Lost Orders:

If lost before delivery, a replacement will be sent within 6 working

days.

7. Communication Responsibility:

Customers must provide accurate information; we are not liable

for misdirected returns.

8. Customer Support:

If you have any questions about your order, returns, or shipping,

please contact our customer service team at

Hello@noeticsa.com . We're here to help!

Additional Information

- We reserve the right to amend our shipping and return policies at

any time. Please check this page periodically for updates.

- Your satisfaction is our priority. We appreciate your feedback and

strive to improve our services continuously.

Thank you for choosing Noetic! We hope you enjoy your purchase!